Returns & Refund Policy

Last Updated: June 15, 2026

At Chicka Chew LLC, we are committed to delivering high-quality products and ensuring customer satisfaction. Because our products are food items, we are unable to accept returns for reasons of food safety and quality control.

Returns

Due to the perishable nature of our products, all sales are final. We do not accept returns of food products once they have been shipped.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 14 days of delivery so we can make it right.

To help us process your request, please include:

Your order number;
A description of the issue; and
Photos showing the damaged product, packaging, or incorrect item received.

Please send all claims to:

Chicka Chew LLC
Email: hi@chickachew.com

Refunds and Replacements

Upon review of your claim, Chicka Chew may offer, at your option:

A replacement shipment of the affected product; or
A refund to your original method of payment.

Refunds are processed to the original payment method and may take several business days to appear, depending on your financial institution.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, Chicka Chew is not responsible for lost or stolen packages.

If your package is marked as delivered but cannot be located, we recommend:

Checking with household members, neighbors, or building management;
Verifying the shipping address provided at checkout; and
Contacting the carrier directly for additional assistance.

Chicka Chew may, at its sole discretion, review claims involving lost or stolen packages on a case-by-case basis.

Order Cancellations

Orders are processed quickly to ensure freshness and timely delivery. Once an order has been submitted, we may be unable to modify or cancel it.

If you need assistance with an order, please contact us as soon as possible at hi@chickachew.com, and we will do our best to accommodate your request.